Team Leadership Guide


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collaborate /trust / effective meetings / decision making / manage conflict / solve problems set common goals /

plan effectively /  share information / bridge to the organization / communicate clearly / coach / train / feedback

motivate / manage change / team performance

 

  Effective Communication 

Clear and precise communication with team members is essential for successful leadership. 

Communication specialists often divide communication practices into three different domains. The first recognizes that communication varies depending on the setting: team meetings, small groups, one-on-one, etc.  The second focuses on the purpose or intent of communication: to persuade, to inform, to challenge, to analyze, to speculate, to solve problems, etc.  The third domain is pragmatic communication: to explain, to ask for or receive directions, to command, to request information, etc.  In all three domains, individuals speak, listen, and respond both verbally and nonverbally (facial expressions, gestures, tone, body position, etc.)  The discerning communicator must work to understand the relationship between listening and speaking, to recognize the connection between speech and non-verbal clues, and to detect the subtleties of how they interact.  Skillful leaders then must listen critically, express themselves clearly and meaningfully, and assess the validity, reliability, and meaningfulness of complex communication in all three domains.

Below are ten important things that you can do to improve your communication:

  • Ask pertinent questions that seek real knowledge.

  • Use questions and inquiries to empower others.

  • Challenge without intimidating.

  • Listen carefully for the true intent of a speaker's message.

  • Look for meaningful nonverbal communication.

  • Restate the message to check for your own understanding of the message.

  • Stay alert to the speaker's emotions and feelings.

  • Listen to the whole message; don't focus on just one part.

  • Check to see if your listener has heard the message that you intended.

  • Try to avoid words that are all inclusive: all, never, everybody, always, etc.