Team leaders must stay attuned to the evolving network of relationships
that make up teams. It is inevitable that teams will experience their
share of tension as relationships are tested by factors like turn over,
new hires, external demands, internal disputes, production changes, etc.
It is important then that leaders stay sensitive to team dynamics
and manage conflicts before they escalate.
Managing conflict takes considerable diligence and skill.
Below are seven tactics that may help:
ask yourself if the status quo is meeting team demands
willing to renegotiate team roles to fit needs and address issues
hesitate to recognize conflict
out your assumptions before taking action
check with team members to assess team participation
work to keep communication channels open
team roles to keep them clear and recognizable