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© 2011 Tom Siebold. All Rights Reserved.
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Feedback
Team members must have information that measures their
behavior against stated goals and expectations.
This feedback informs progress, enables corrections and,
eventually, signals attainment of identified objectives.
The purpose of feedback is to foster work self awareness
so that individuals and teams can change pro-actively.
All team members should be willing to provide and receive
feedback. It should become
part of the team’s style of working together.
The ten feedback tips offered below may be helpful as a
leader works to create an environment that includes constructive
feedback:
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Be
clear about what you want to say, say what you mean
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Emphasize
the positive
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Be
authentic
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Own
the feedback, use “I” statements.
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Be
specific. Avoid general comments (“all,” “never,”
“always,” etc.) and clarify pronouns such as “it,”
“that,” etc.
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Focus
on behavior rather than the person.
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Be
timely
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Refer
to behavior that can be changed.
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Be
descriptive rather than evaluative.
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Be
careful not to hurt or humiliate.
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