leaders observe, critique, and intervene when team behavior threatens
the achievement of identified goals. This means that they must
critically assess how the team is doing, both as a unit and as
individuals. When done
skillfully, structured performance assessment can break complacency,
push the learning curve, and interrupt a cycle of ingrained error.
the team leader must be aware that done incorrectly performance
appraisals can have a down side. If
they are done at the wrong time, in the wrong setting, or too harshly,
they may be interpreted as recrimination with the intent to discredit or
performance assessments that are overly “safe” may create the wrong
impression and ultimately provide little learning.
Leaders must find the fine balance of assessment tension that
directs change but simultaneously motivates.
J. N. Cleveland identifies multiple purposes of performance and team
mutual understanding of performance expectations
confidence between the manager and team members
training and development needs
and enhance motivation
communication and feedback
personnel changes, assignments, and recognition
are some basic performance assessment guidelines:
should contain some praise.
must be done regularly
must be done when things go wrong and when things go right
must be critical but not attacking
must be learning tools, not clubs
must be part of doing business in a learning organization
must be unambiguous and constructive
must conclude by setting concrete objectives for improvement
must be truthful and sincere
Your Team’s Pulse Rate
must envision the ideal work culture and then, using that as a
comparable, monitor the work reality. They should recognize barriers
that impede attaining the ideal and then identify adjustments to
position the team for greater success.
leaders must listen to the “pulse rate” of their teams, regularly
checking their overall health. This
requires that leaders frequently assess team effectiveness, and,
subsequently, find strategies to sustain a high level of team
participation. Indeed, it is
not enough to reach team goals once, teams must be functioning so that
they can do it repeatedly, quarter after quarter.